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Return Policy

Welcome 

we hope you find something special for you or your loved one, here at Chohan Goldsmiths Silversmiths. Should you have any questions that aren't answered below, please do not hesitate to contact us.


In Store & Online Returns

 

You have 30 (thirty) calendar days to return an item from the date you purchase it. 
To be eligible for a return, your item must be unused and in the same condition that you received it. Please note a 15% restocking charge applies to all returns. Please refer to “Refund” section below for more information.

Your item must be in the original packaging.

Your item needs to have the receipt or proof of purchase.

Please note earrings and other piercing jewellery can not be returned or refunded do to hygienic reasons.

Please note custom pieces cannot be returned as they are create bespoke for each client.

 

Wholesaler Returns

 

You have 7 (seven) calendar days to return an item from the date you received it .
To be eligible for a return, your item must be unused and in the same condition that you received it. Please note a 15% restocking charge applies to all returns. Please refer to “Refund” section below for more information.

Your item must be in the original packaging.

Your item needs to have the receipt or proof of purchase.

Please note earrings and other piercing jewellery can not be returned or refunded do to hygienic reasons.

Please note custom pieces cannot be returned as they are create bespoke for each client.

 

Refunds

 

Once Chohan Goldsmiths Silversmiths Corporation receive your item, Chohan Goldsmiths Silversmiths Corporation will inspect it and notify you that Chohan Goldsmiths Silversmiths Corporation have received your returned item. Chohan Goldsmiths Silversmiths Corporation will immediately notify you on the status of your refund after inspecting the item.

If your return is approved, Chohan Goldsmiths Silversmiths Corporation will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer's policies. 

Please note a 15% restocking charge applies to all returns/refunds. This 15% charge is non negotiable under any circumstances.

You will be responsible for paying for your own shipping costs for the returning your item. 

Shipping costs are non­refundable. If you receive a refund, the cost of initial shipping (if originally free/discounted) will be deducted from your refund.