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Warranty Policy

Lifetime Manufacturer Warranty

 

We stand behind our products and warrant that all items will be free from manufacturing defects for the life of the products. If you believe your item has a manufacturing defect, you may return it to us for inspection. If we determine your merchandise is damaged due to a manufacturing defect, we will repair the merchandise or, if we deem appropriate, replace the item. If the item is no longer available, Chohan Goldsmiths Silversmiths Corporation (and their subsidiary brands) may, in its discretion, replace with like-kind or allow a refund equal to the selling price of the original item or component. If we determine that the damage is not caused by a manufacturing defect, then we will notify you and let you know if repair services are available or any other options.

 

Please note that slight irregularities and variations in craftsmanship in the jewellery/metalwork or natural characteristics, or internal inclusions, visible or otherwise, in coloured gemstones and diamonds are unique and individual to each item. These characteristics are considered as part of the character of the item, and not considered a defect.


Center stones are not covered by manufacturer warranty. It is recommended that you have your jewellery insured to protect against accidental damage, loss, or theft.


Complimentary Cleaning and Inspection Services On Diamond Rings

 

We recommend having your diamond ring cleaned and inspected every six months or if it undergoes any potential trauma. Inspections may help prevent the loss of a stone and extend the life of your jewellery. This cleaning and inspection service is free of charge every six months to Chohan Goldsmiths Silversmiths Corporation (and their subsidiary brands) customers on their Chohan Goldsmiths Silversmiths Corporation (and their subsidiary brands) diamond rings (does not include gemstone rings or solid gold/silver jewellery). The customer only pays for shipping and return shipping. Repairs to your ring mounting can also be done at this time for additional cost.

 

Conditions and Exclusions

 

The foregoing Manufacturer Warranty and Complementary Cleaning and Inspection Services are available only to the person who purchased the covered product manufactured by Chohan Goldsmiths Silversmiths Corporation (and their subsidiary brands).

 

Maintenance, repair, sizing or other service performed by someone other than Chohan Goldsmiths Silversmiths Corporation (and their subsidiary brands) will void your Manufacturer Warranty.

 

Fine jewellery is not impervious to normal wear, activities or trauma. This is particularly true for rings since hands are regularly subjected to considerable abuse. We do not provide warranties for damage due to normal wear, product loss, loss of stones or theft. Damage or loss that results from failure to obtain repairs necessary to maintain the integrity of the product are also not covered.

 

Some examples of common jewellery issues that would not be considered manufacturing defects include:

Discoloration due to exposure to chemicals, make-up, swimming pools, hot tubs or bathing.

Prongs and precious metals, in general, wear over time and may require “building up”, tightening, or restoration work as normal wear.

Bent, caught or worn out prongs(s) allowing a stone to fall out or be lost due to normal wear or other damage.

Lost stone or a stone has fallen out due to loosening of prongs, claws, chipping or breaking caused by normal wear or other damage.

Cracks, chips, or dents to metal due to thinning or work hardening of metal and weakened structural integrity from normal wear or trauma.

Broken clasps or other moving parts caused by work hardening of the metal from regular use or wear.